TELECOM ANNOUNCES GOODWILL GESTURE |
2 February 2010 |
Telecom has today announced a goodwill gesture worth almost $5m, following last week's outage to the XT mobile network.
The package, announced by Paul Reynolds today in Dunedin, recognises those customers who lost service during the outage but also makes a meaningful donation to those South Island communities that were most heavily disrupted by the outage. |
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XT SERVICES FULLY RESTORED |
30 January 2010 |
Telecom has advised that all XT mobile sites have been restored since 10pm last night.
Mobile sites in the lower South Island, which had been experiencing issues since Wednesday morning, are now operating and stable. |
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ADVISORY: SUPPORT FOR ANY XT CUSTOMERS STILL EXPERIENCING PROBLEMS |
30 January 2010 |
If any customers are still experiencing any issues with their XT devices following the recent network outage, such as inability to send text messages, in many cases these problems can be resolved with a ‘hard reset’ of their device. |
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XT UPDATE – 7.30AM |
29 January 2010 |
Telecom network engineers are continuing to restore XT mobile network services in the lower South Island.
Overnight, service was restored to some affected sites with around 97% of XT network sites across New Zealand now fully operational. |
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TELECOM TO PUT FORWARD POWERFUL PROPOSITION ON FIBRE |
29 January 2010 |
Telecom will today submit its response to the Invitation to Participate in providing Ultra-Fast Broadband (UFB) for New Zealand. Telecom will provide a fully compliant Preferred Commercial Model proposal, and an Alternative Commercial Model proposal. The alternative proposal focuses on delivering a national network using Telecom’s fibre-to-the-node (FTTN) programme as the logical springboard for the Government’s vision of fibre-to-the-home (FTTH). |
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XT UPDATE – GEN-I UPDATE FOR CLIENTS |
29 January 2010 |
Gen-i CEO, Chris Quin, will conduct a live and moderated webcast at 12.30pm today, to update Gen-i clients affected by XT mobile issues. |
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XT UPDATE – 3PM |
29 January 2010 |
Sites are being brought back online one by one, and being thoroughly tested. Throughout the morning the number of affected sites has decreased and service is being progressively restored. |
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XT UPDATE – 6PM |
29 January 2010 |
Telecom CEO, Paul Reynolds, said Telecom people across the country have been working methodically and professionally throughout the day to restore cell sites, one by one. |
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XT UPDATE – 7PM |
29 January 2010 |
Telecom advises that there are currently 23 XT mobile sites without service, out of a total of about 1000 sites nationwide.
The sites most recently restored are in Dunedin. |
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XT UPDATE – 9AM |
28 January 2010 |
Work to restore full XT services in areas south of Taupo continues. |
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