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Telecom network engineers are continuing remedial and testing work on the XT mobile network, following service issues yesterday affecting users south of Taupo.
A number of cell sites in areas in the lower South Island, including Dunedin, Invercargill and Queenstown, are still affected, resulting in a loss of XT service those areas.
XT users in other areas are still experiencing intermittent service issues.
Telecom CEO, Paul Reynolds, has apologised to customers for the issues and called for an independent review of the XT network’s performance.
“I apologise to our customers who have been inconvenienced, but also recognise that words are not enough. That’s why we are taking rapid action.
“I have commissioned an urgent and independent review to ensure we have taken all reasonable steps to assure customer experience.
“Our focus right now is on fixing things. We will of course look closely at claims for compensation once things are fixed,” Dr Reynolds said.
Updates will be given throughout the day as work progresses.
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Contact:
Mark Watts
0272 504 018
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